Refund policy

At ODA Jiu Jitsu, we aim to provide high-quality gear for the community. To ensure a wide variety of designs and sizes, we partner with PODpartner, a professional print-on-demand service.

Because every item is uniquely made-to-order specifically for you, we maintain a strict return and refund policy. By placing an order with ODA Jiu Jitsu, you acknowledge and agree to the terms below.

1. General Policy: All Sales Are Final - NO RETURNS OR EXCHANGES

Since each product is custom-printed at the time of purchase, we do not support returns or exchanges if you or your customer:

  • Ordered the wrong size or color.

  • Provided incorrect or incomplete shipping details.

  • Changed your mind after the order was processed.

We highly encourage you to double-check our size guides and shipping information before finalizing your order.

2. Order Cancellations & Production Status

Refund eligibility is determined by the production status of your order at our fulfillment partner, PODpartner:

  • Before Production: If the order has not yet entered production, you may request a full refund (please note: payment processing fees will be borne by the customer).

  • In Production/Completed: If the order is "In Production," "Production Completed," or "Qualified" but has not yet shipped, we will deduct the cost of the products and refund only the remaining balance (e.g., shipping fees).

  • After Shipping: Once the order has been handed to the carrier, it cannot be canceled or modified.

3. Situations Eligible for Refund or Resend

We stand by the quality of our gear. You may be eligible for a refund or a free resend in the following specific cases:

  • Defective or Wrong Item: If you receive a damaged product, a print error, or the wrong item entirely.

  • Logistics Issues: If the shipping address provided was correct, but the package has not been delivered for an extended period due to issues with the logistics provider.

To Report an Issue: You must contact us at INFO@ODABJJ.COM within 30 days of delivery. Please provide your Order ID and clear photos or videos of the defect/incorrect item. Once verified by our team and PODPartner, we will apply the appropriate fix.

4. Shipping & Delivery

  • Tracking: We confirm delivery when the carrier’s tracking status shows "Delivered." You can track your package in real-time at https://www.17track.net/en.

  • Redelivery: If a package is undeliverable due to an incorrect address but is not lost, you may choose redelivery. You will be responsible for all additional storage, handling, and redelivery costs.

5. Liability Exemptions (No Refund/Resend)

ODA Jiu Jitsu and PODpartner are not responsible for:

  • Incorrect Recipient Info: Inaccurate names, phone numbers, or addresses.

  • Refusal of Delivery: If the recipient refuses the package, ownership is forfeited, and no refund will be issued.

  • Customs & Duties: In certain regions (including but not limited to Southeast Asia), DDP (Delivered Duty Paid) is not supported. Customers are responsible for all customs duties, VAT, and clearance fees. If a package is destroyed or confiscated due to unpaid duties, no refund will be provided.

  • Force Majeure: Events beyond our control, such as natural disasters or global health measures.